1
Reads the whole ticket
Not just the last message. The whole thread and everything the customer wrote before – so he knows what's already been promised.
Let me show you around.
How it works. No magic, no guessing.
Alfredium does what a good support agent does: reads the whole ticket, checks the order and writes a reply. The difference is that he takes seconds – and nothing goes out before it's been checked.
One ticket, start to finish
2
Looks up your facts
The order, the tracking and your rulebook for returns, shipping and warranty. The reply is built on what's actually there.
3
Writes the reply
In the customer's language, in your tone, from the right sender. A real answer – not a template with gaps.
4
Gets checked before it goes out
A separate check reads the reply against the sources. If anything doesn't hold up, the ticket stops and one of us looks at it.
What our engine room looks like
Everything Alfredium does is collected in one overview for our team. Before we press send, we see which facts he found, where in the sources they are, and what he wants to reply. We monitor and fine-tune, so your inbox is always safe.
- SendThe reply goes out from your own inbox, in your name.
- EditWe fix the text. It's checked again before it can be sent.
- Lock ticketThe ticket goes straight to you. Nobody else touches it.
- Re-checkIf something has changed, he looks everything up again.
3 ready · 1 flagged · built 21.9.2026, 05:00
Press Send on the card: the email goes out and the ticket is closed. If the text has changed since the page was built, sending is stopped automatically.
Nordfjell – tickets to approve
#10427where-is-the-parcel
Case summary: Hi! I ordered the boots four days ago. Will they arrive before the weekend?
Tracking updated today: out for delivery
▾ Facts: order and parcel – click to open the source
| Order / tracking | Money / state | Date | Contents / latest event |
|---|---|---|---|
| #10427 | €189 · paid · shipped | 17.09.2026 | 1× Fjell Trail 2, size 42 |
| NF3920114NO | in transit · not delivered yet | today 07:12 | Out for delivery, before 5 pm |
The whole conversation (2)
Ingrid H. · yesterday 21:14
Hi! I ordered Fjell Trail 2 in size 42 on Thursday (order 10427). Will they arrive before the weekend? Going hiking on Saturday.
Nordfjell · automatic receipt · yesterday 21:14
Thanks for your message! We’ll get back to you as soon as we can.
The basis: what was read (5)
- Order #10427 in the web shop – paid 17.09, shipped 18.09
- Tracking NF3920114NO at the carrier – today 07:12: out for delivery
- Rulebook: delivery time 2–4 business days
- Earlier tickets from Ingrid: none
- Tone: informal, short and friendly
Hi Ingrid! I've checked order 10427: the boots are out for delivery today and will arrive before 5 pm – well before the weekend. You can follow the parcel with tracking number NF3920114NO. Enjoy the new boots! Best regards, Nordfjell customer service
Send the replyEditRe-checkLock ticket
#10431refund
🔒 This moves money – everything is prepared, waiting for approval from a person with the right access.
How we phase in the automation for you
Alfredium writes. We press send.
Nothing reaches your customers before one of us has checked and approved the reply. You don't lift a finger while we quality-check the setup.
Alfredium sends the easy ones automatically.
Now the queue empties fast. “Where's my parcel?” and “how do I return this?” go out right away. Tickets that need judgement, we still check ourselves.
You approve, Alfredium carries it out.
Refunds, credits and cancellations are carried out in your systems by Alfredium. A money ticket still always starts with a person with the right access, who approves before any money moves. Only once Alfredium knows the rule with certainty does it go like any other ticket.
The safety net under every reply
Only your facts
If he can't find the answer in your sources, he says so instead of guessing.
Checked before sending
Every reply is checked against the sources before it can be sent. If someone edits it, it's checked again.
Money always starts with an approval
Alfredium carries out the refund or credit itself, but only after a person with the right access has approved it. Once it knows the rule with certainty, the money ticket is handled like any other.
Your data stays in the EU
The server is in Helsinki. Your customer data is only used for your replies and is never shared with other clients.
Every night
Alfredium gets smarter with every ticket he solves
At night, he reads the tickets that were solved the day before. Next time a similar question comes in, he knows how it was solved – and answers the same way.
How to get started
You'll usually see the first finished replies within a few days.
- We connectWe connect Alfredium to your inbox – whether you use Freshdesk, Gorgias, Gmail, Shopify or a completely different system. There's nothing technical for you to do, and you don't switch any systems.
- We build the rulebookWe go through your store and set up the rules for returns, shipping and tone of voice. You take a quick look and give a thumbs up.
- Alfredium learns from your historyAlfredium reads through your past tickets. That's how he learns the way you usually solve things – without you building templates.
- Shadow testing in the backgroundAlfredium writes finished replies to new tickets, but nothing is sent. We check that the quality holds before we move on.
- We take over the queueWe switch the system on. From then on the regular queue empties itself. Tickets that hit the stop rules or need judgement are put in front of a human. Money tickets are prepared and carried out once a person with the right access has approved them.
Want to see it on your own tickets?
Send us a few typical customer questions and we'll show you what Alfredium would reply.