This is what onboarding looks like – from the first handshake until we've taken over operations and the queue empties itself. You'll usually see the first finished replies within a few days. Full operation after 1–2 weeks.
We always start with the paperwork: a clear service agreement and a non-disclosure agreement (NDA) that protects both you and us. Your customer data sits on our server in the EU, is only used for your replies and is never shared with other clients.
We connect to the systems you already use – Gorgias, Freshdesk, HubSpot or a regular inbox. You don't switch anything. From you we need:
Alfredium reads through your history, and we build the rulebook and the dashboard. We work closely together to get the tone and the flow exactly right – and decide together how far the permissions should go.
Once the replies hold up, we take over daily operations. The queue empties itself, and we monitor the quality every working day.
We start carefully and step up once you see the replies hold up.
Alfredium reads the tickets and writes summaries and internal notes. Your team replies itself – just faster.
Every reply is ready in the inbox. We – or you – review it and press send.
“Where is my order?”, exchanges and product questions go out on their own. We check the rest before it's sent.
Returns, cancellations and refunds are handled all the way. A money ticket always starts with approval from a person with the right access – then the system carries it out itself.
The machine takes the volume – but you always have people behind you.
Daily or weekly updates in a dedicated channel – or on the platform you prefer. It's your direct line to the team watching your account.
We're a scalable done-for-you service, not staff in your office. So we book strategy meetings well in advance.
Agreements, contracts and overall follow-up are handled personally by Kristian Midell. Meet Kristian →
Send us a few typical customer questions and we'll show you what Alfredium would reply – before you decide.
Not the AI – us. We answer the same working day.
WhatsApp+47 40 19 21 00 Call us+47 40 19 21 00 Emailpost@alfredium.com