Alfredium · AI Customer Service · A Midell Global company

Customer service
that answers itself.

Alfredium reads the whole case, pulls in your company's knowledge, and writes a finished reply in seconds. You approve and send — in the right language, from the right address.

Book a demo → Try it live ↓

✅ Gorgias & Freshdesk 🌍 Replies in any language 🔒 GDPR & PII-scrubbed 👤 You approve everything

Running live today — not a pilot

20+ brands

have their routine tickets automatically handled by Alfredium

24/7

drafting, monitoring and nightly quality review — weekends too

5+ languages

five native languages — and every other language supported automatically

100%

of replies approved by you before anything is sent

From customer email to finished reply — in seconds.

No generic AI output. Alfredium writes the way you would, grounded in your own knowledge — and it fits into the helpdesk you already use.

It pulls in the case

Alfredium reads your Freshdesk or Gorgias queue automatically. It pulls the whole thread: customer history, previous replies and internal notes — not just the first message.

It understands and finds the answer

It searches your knowledge base and past replies, and follows your rules — returns, warranty, pricing. It doesn't guess; it looks things up. And it knows what's already been done.

You approve and send

A finished, human-sounding reply appears. Edit if you like, then one click — it goes to the customer in the right language, from the right address, and the ticket closes.

Live · Not a mockup

Don't take our word for it.
Try it right now.

Meet Nordfjell — a shoe brand we invented for this demo. We handed Alfredium its catalogue, prices and policies, exactly the way we onboard a real client. Now ask it anything a customer would.

Fictional demo brand

Nordfjell Footwear

Founded in 2019 in Bergen, Norway. Hiking boots and everyday sneakers, made from recycled polyester, chrome-free leather and natural rubber. Every pair tested on the trails above the city before it ships.

🥾 Fjell Trail 2 — waterproof boot, €189

👟 Bryggen Sneaker — recycled canvas, €99

🚚 Free EU shipping over €99

↩️ 60-day free returns · 2-year warranty

Try asking about

Products & sizing
Order tracking
Returns & warranty
Something it wasn't told

Answers in the language you write in — Norwegian, Swedish, Danish, Thai, English and any other.

Alfredium

online — drafting live

Hi! I'm Alfredium, answering for Nordfjell Footwear. Ask me about our boots and sneakers, sizing, orders, returns — or about the company itself. Write in any language; I'll reply in the same one.

POWERED BY THE SAME MODELS RUNNING ALFREDIUM IN PRODUCTION · DEMO ONLY — NO DATA STORED
YOUR MESSAGE IS PROCESSED BY MIDELL GLOBAL TO GENERATE THE REPLY. PLEASE DON'T INCLUDE PERSONAL DATA.

Built for real customer service.

Not a chatbot toy — a work tool that fits into the systems you already use.

🔌

Connects to what you haveGorgias and Freshdesk today. Pulls the case, sends the reply and closes it — right in your system.

📚

Your own knowledgeLinks to your knowledge base and past tickets, so answers are grounded in facts — not guesswork.

📏

Your rules, every timeA binding playbook per client: returns, warranty, discounts, out-of-stock. It always follows them.

🌍

MultilingualReplies automatically in the customer's language — and sends from the right address per brand.

📈

Learns from youEvery approved reply makes the next one better. A log shows what you changed, so the system improves.

✨

“Better reply” on demandHard or sensitive case? One click rewrites it for maximum quality.

Why it's so good

It doesn't guess. It looks it up.

Alfredium runs on RAG — Retrieval-Augmented Generation. Before it writes a single word, it searches your knowledge base, your past replies and the rules you set, then builds the answer on those facts.

✓Grounded in your facts — not generic AI guessing
✓Sounds like your team, on every brand and channel
✓Gets better with every reply you approve

Safe to put live

You always have the final word.

✓Never auto-sends without approval — everything is drafted as a suggestion you check.
✓PII-scrubbed learning — names, email and phone are pseudonymized before anything is stored.
✓API keys server-side only — data isn't stored unnecessarily.
✓Password + 2FA on the workspace, hardened and monitored.
✓Health checks & alerts — we see if something stops, before you do.

Simple, all-in pricing.

Pick the plan that fits your volume — full setup included, scale up whenever you're ready.

Starter

$500/ mo

up to 1,000 tickets / mo (~35/day)

✓Full automation, 24/7
✓Light daily oversight (Mon–Fri)
✓You always approve before sending

Book a demo →